In order to ensure that customer service and after-sales service are effective, Sai Gon Nam Phat Company commits to carry out all maintenance and warranty procedures for products which buyer purchased from our company under the following policies:

1. Warranty commitment

After design, construction process, Sai Gon Nam Phat commits to guarantee the products from the handover date and put into use, the warranty period will be stated clearly in the contract.

At present, the company is supplying many kinds of products such as: High Speed Door, Cold Storage Door, Overhead Door, Insect Killer, Air Curtain with the different warranties.

2. Warranty and maintenance conditions

  • Warranty only for products what are purchased directly by the customer or a third party.
  • Our company provides warranty for all technical problems, installation process.
  • When requesting a warranty, customers must provide proof of purchase of our company.

3. No warranty is given in the following cases:

Warranty, maintenance will not apply to products damaged by accident, misuse by the user. For insect killers, our staff only gives warranty for the manufacturer’s defective products. Curtain does not warrant in the case of products that are affected by chemistry or humans such as cutting, tearing.

Most details of the warranty process will be stated clearly in the contract, please read carefully and respond to the sales staff to get the best support.

4. Warranty costs

Sai Gon Nam Phat will bear the cost in case of error that occurs by the manufacturer.

With the cost of repairing or replacing the customer, please pay the actual costs of materials and components.

5. Maintenance

The company commits to provide customers the best quality of service. In addition, our mission is to bring customers peace of mind during the workshop operation, Sai Gon Nam Phat provides repair services, if the customer has a request.